Terms of Service

Last updated: 2026-10-04.

These Terms of Service ("Terms") govern your access to and use of HeroBrowser, a browser game available at herobrowser.app (the "Service"). By creating an account, signing in, or playing as a guest, you agree to these Terms.

1. Who We Are

HeroBrowser is operated by:

Questions about these Terms: legal@herobrowser.app. Our full trader identification is on the Company Information page.

2. Eligibility

You must be at least 16 years old to use the Service, and at least 18 to make a purchase. We do not verify age at sign-up; by using the Service you confirm you meet this requirement, and a parent or guardian who believes a child under 16 has created an account can ask us to delete it.

3. Your Account

You can play three ways: as a guest, whose progress is stored only in your own browser and never reaches our servers; by signing in with Google; or by registering with an email address and password. You are responsible for keeping your sign-in credentials confidential and for all activity under your account. Guest progress does not transfer automatically to a signed-in account.

4. Virtual Currency — Gold Diamonds and Red Diamonds

The Service has two virtual currencies. Gold Diamonds are purchased with real money and are never granted for free. Red Diamonds are earned through play, such as floor and boss milestones, daily quests, and events. Regardless of which you hold:

• Gold Diamonds and Red Diamonds are each a limited, personal, non-transferable, revocable licence to use a feature of the Service. They are not property, are not a currency, and carry no monetary value.
• Neither can be redeemed, exchanged, or cashed out for real money or anything of real-world value, and neither can be transferred outside the Service except through the Trading Post described below.
• We may change what either currency can be spent on, how Red Diamonds are earned, and Gold Diamond prices, at any time, and may suspend or revoke your licence to any Diamonds or virtual item if you violate these Terms.

4.1 Purchasable Content

The following real-money products exist today. Prices are in EUR; see Refunds & Right of Withdrawal §2 for how their immediate delivery affects your withdrawal rights.

• Gold Diamond packs: five one-time packs, currently €1.99 for 75 Gold Diamonds, €4.99 for 210, €9.99 for 460, €19.99 for 1,000, and €49.99 for 2,750.
• Monthly Card: €4.99, one-time. Grants 300 Gold Diamonds immediately and 30 Red Diamonds on each of the next 30 days you claim it. A day you do not claim is lost, not banked.
• Hero Pass: €4.99 on the website, or 920 Red Diamonds in-game. Applies to one hero, for the current six-week season, and unlocks 30 tiers of paid rewards alongside a free track every player earns by playing.
• Brakkar the Berserker (class unlock): €9.99, or 920 Gold Diamonds.

See Refunds & Right of Withdrawal for how purchases made with real money, including Gold Diamonds, the Monthly Card, the Hero Pass, and the Brakkar unlock, are handled, including your EU withdrawal rights.

5. Random Rewards (Loot Boxes)

Certain content, currently Treasure Chests (Bronze, Silver, and Gold) and the Hero Vault, a chance-based reward mechanic sometimes called a "gacha" or "loot box", grants a random item or cosmetic from a disclosed pool. The Hero Vault is switched off by default; this section applies to it whenever it is turned on. The following applies whenever either feature is active for your account:

• the odds of every possible outcome are disclosed to you before you pull or open, on the same screen as the purchase button;
• every apex-rarity item obtainable from the Hero Vault, and every exclusive cosmetic obtainable from a Treasure Chest, also has a direct, guaranteed purchase price. Nobody is forced to rely on chance to obtain it;
• a Hero Vault pull can be funded with pull tickets or Red Diamonds earned by playing, not only with a real-money purchase. Treasure Chests are opened with Gold Diamonds only;
• items and cosmetics obtained this way are virtual items under section 4 above. They have no cash value and cannot be redeemed for real money;
• availability may be restricted in your country or region, in which case the feature is disabled for your account regardless of your Diamond balance; and
• you must be 18 or older to make any real-money purchase, including one that funds this feature.

6. Trading Post and Player Gifts

The Trading Post is a server-run listing board where players buy and sell certain gear, Arcanite material lots, and loose (unsocketed) cards from one another for Diamonds, drawn from your Red Diamonds first and your Gold Diamonds only if that is not enough. Common through legendary gear can be traded this way, except certain drop-only chase items; the rarest gear tiers (cursed, mythic, and divine) can also be traded. A sales fee, currently 5% on most sales and 20% on legendary and the rarest gear tiers, is deducted from every sale. Trades are between the players involved; we are not a party to any individual trade beyond operating the platform it runs on. We may cancel, reverse, or void a listing or trade we reasonably believe resulted from a bug, an exploit, or fraud. Nothing tradeable on the Trading Post carries any guaranteed real-world value.

You may also send an eligible virtual item from your inventory to another player as a gift, through the in-game mailbox, by entering that player's Invite code. Any piece of gear in your inventory, and loose (unsocketed) cards, can be gifted. A gift leaves your inventory when you send it, can be recalled by you only until the recipient claims it, and is final once claimed. We may limit how many gifts an account can send, restrict gifting to accounts that have reached a minimum floor, suspend the feature at any time, and cancel or reverse a gift we reasonably believe resulted from a bug, an exploit, or fraud.

6.1 Selling Virtual Items Outside the Service

You may agree with another player, outside the Service, to exchange a virtual item for real money or anything else of value, and deliver that item using the gift feature described in section 6. If you do:

• the arrangement is solely between you and the other player. We are not a party to it, we do not process, hold, guarantee, or refund any payment, and we cannot verify that either side has performed;
• we will not mediate or decide disputes about such an arrangement, reverse or recall a gift that has been claimed, restore an item you gave away, or compensate either side if the other does not perform;
• the item remains a virtual item licensed under section 4: it has no guaranteed real-world value, it may change or be removed as the game evolves, and section 6 still allows us to cancel or reverse a gift that resulted from a bug, an exploit, or fraud;
• you are responsible for any tax, reporting, or other legal obligation the arrangement creates in your country, and for complying with the terms of any payment service you use;
• you deal with the other player at your own risk. We do not vet other players and give no assurance about them; and
• this section covers virtual items only. Your account and your Gold Diamonds remain non-transferable under sections 3, 4, and 7.

7. Prohibited Conduct

You agree not to:

• cheat, exploit a bug or unintended interaction for personal gain instead of reporting it;
• use bots, scripts, or automation against the Service outside its own built-in auto-battle system, or otherwise interact with our API other than through the Service as provided;
• reverse-engineer, decompile, or attempt to extract the source of the Service beyond what applicable law expressly permits;
• create or use multiple accounts to duplicate one-time milestone rewards;
• sell, rent, or transfer your account, or any Gold Diamonds, for real money or anything of value outside the Service (a virtual item may be sold outside the Service only as described in section 6.1);
• dispute a legitimate charge with your bank instead of contacting us first (see Refunds & Right of Withdrawal); or
• harass, impersonate, or abuse other players or our staff.

8. Enforcement & Account Termination

We may warn, suspend, or terminate an account that violates these Terms. Where we terminate an account for a violation of section 7, any remaining Gold Diamonds or virtual items on that account are forfeited without refund, except where a refund is separately required by law or already in progress. Termination does not cancel a purchase refund or chargeback outcome that has already been decided.

9. Intellectual Property

The Service, including its code, art, audio, and design, belongs to Henrique de Mendonça Telles, trading as HeroBrowser, or its licensors. These Terms do not transfer any of that ownership to you; they only grant you a licence to play the Service as intended.

10. Disclaimers

The Service is provided "as is" and "as available." We do not guarantee it will be uninterrupted, error-free, or available at all times, and we may change, suspend, or discontinue any part of it, including Gold Diamonds, Red Diamonds, or the Trading Post, at any time. Timed events, seasons, and the World Boss raid run on server time and may be changed, delayed, or ended at any time. Hardcore mode is opt-in, and a wipe while it is active permanently destroys your fielded hero's equipped gear. This is expected behaviour, not a fault in the Service.

11. Limitation of Liability

To the maximum extent permitted by law, our total liability to you for any claim arising from these Terms or the Service is limited to the amount you paid us in the twelve months before the claim arose. Nothing in these Terms limits liability that cannot be limited under mandatory law, including liability for fraud or for a consumer's non-waivable statutory rights.

12. Governing Law & Disputes

These Terms are governed by the law of the Netherlands. Disputes are brought before the competent court in Amsterdam, the Netherlands. If you are a consumer resident in the European Union, the mandatory consumer-protection law of your own country of residence may still apply regardless of the law chosen here.

13. Changes to These Terms

We may update these Terms from time to time. We will post the revised Terms here with a new "Last updated" date; continuing to use the Service after that means you accept the changes.

14. Contact

Questions about these Terms: legal@herobrowser.app.